We guarantee you receive your specimens in the quality stated on your order. If there is any problem, don’t hesitate to contact us.
- In case import permits are needed in the country of destination, this is the responsiblility of the recipient. We are not accountable for losses that may result from this if the proper paperwork is not filed.
- We take great care in making sure your order arrives safely however we are not responsible for losses due to custom inspection, postal shock or mishandling by a thirth party.
- All packages are accompanied by 2 invoices, one on the inside and one on the outside of the package. The invoices clearly state the names of the species, number of specimens of each species and the total value. If any other documentation is needed, contact us before placing your order. We are not responsible for loses if we are not contacted before hand.